KYC verification process

1. What is KYC?

KYC means Know Your Customer. KYC check is the mandatory process of identifying and verifying the client's identity periodically over time.

2. Why is KYC mandatory?

KYC is mandatory as per the advisory of the .IN Registry and the directions by CERT-IN under Section 70B, Information Technology Act 2000. Read more »

3. How to complete KYC verification process?

After completing the new account sign up, please email us at to request KYC verification.
a. For Individual verification:

• We will send you an email link to begin the verification process.
• This link will verify your identity using DigiLocker's Aadhar OTP method.

b. For Company / Business verification:

• We require a GST Registration Certificate (recommended), Company Incorporation Certificate, or MSME Registration Certificate.
• We will also require eKYC for one of the Director/Partner/Proprietor of the company, which can be completed via an email link, as outlined in point 3a.

4. What happens after the KYC verification is completed?

Once KYC verification is completed, your account will be activated. You will be able to purchase new services, transfer, renew existing services, or request a move of services from other users. Additionally, the contact details in your account/domains will be updated based on the data received during verification. Read more »

5. Can I change the contact details after KYC verification?

If you wish to change the contact details in your account/domains later, you will need to complete the KYC process again for those details.

6. What happens if the KYC verification is incomplete?

If you do not complete the KYC verification process, your account will remain inactive. You will be unable to make payments, register, transfer, renew, or request a move of services from other users. Consequently, your account may be locked or deleted, and you will be unable to log in.