Terms and Conditions

This Terms and Conditions ("Agreement") is an agreement between INDYADOT and you ("You"). This Agreement sets forth the general terms and conditions of your use of the products and services made available by us on our website (collectively, the "Services"). The terms "we", "us" or "our" shall refer to INDYADOT. The terms "you", "your", "user", "customer" or "reseller" shall refer to any individual or entity who accepts this Agreement, has access to your account or uses the Site or the Services. Nothing in this Agreement shall be deemed to confer any third-party rights or benefits.

1. Acceptance of Agreement:

INDYADOT provides domain registration, website hosting, email, ssl certificates services (the "Services"). By purchasing and using the Services, you hereby agree to be bound by this Agreement. The Agreement describes the terms of your use of the Services. If you do not agree to be bound by this Agreement as last revised, you may not purchase our Services, do not use (or continue to use) this website or the Services.

2. Modification of Agreement, Website and Services:

INDYADOT may, in its sole and absolute discretion, change or modify this Agreement, and any policies or agreements which are incorporated herein, at any time without prior notice, and such changes or modifications shall be effective immediately upon posting to this website. Your use of this website or the Services shall constitute your acceptance of this Agreement as last revised. If you do not agree to be bound by this Agreement as last revised, you may not purchase our Services, do not use (or continue to use) this website or the Services. INDYADOT will not specifically notify you of changes or modifications to this Agreement. It is therefore very important that you review it frequently. INDYADOT assumes no liability or responsibility for your failure to review this Agreement. In addition, INDYADOT may terminate Your use of Services for any violation or breach of any of the terms of this Agreement by You. INDYADOT reserves the right to modify, change, or discontinue any aspect of this Website or the Services, including prices, charges, mode of payments, fees at any time.

3. Website and Services Availability:

We shall use reasonable efforts to ensure the continuous availability of this website and the Services on a 24 hours a day, 7 days a week basis. You acknowledge and agree that occasionally this website may be inaccessible or inoperable for any reason including, but not limited to, equipment malfunctions; periodic maintenance, repairs or replacements; or causes beyond our reasonable control or that are not reasonably foreseeable including, but not limited to, interruption or failure of telecommunication or digital transmission links, hostile network attacks, network congestion or other failures. You acknowledge and agree that we have no control over the availability of this website or the Services on a continuous or uninterrupted basis, and that we assume no liability to you or any other party with regard thereto.

4. Account Eligibility:

By registering for or using the Services, you represent and warrant that:

• You are eighteen (18) years of age or older. The Services are intended solely for Users who are eighteen (18) years of age or older. Any registration, use of or access to the Services, by anyone under eighteen (18) is unauthorized and is a violation of this Agreement.
• If you use the Services on behalf of another party you agree that you are authorized to bind such other party to this Agreement and to act on such other party’s behalf with respect to any actions you take in connection with the Services.

It is your responsibility to provide accurate, current, and complete information on the registration forms. If there is ever an issue or we need to contact you, we will use the primary email address we have on file. It is your responsibility to ensure that the contact information for your account, is accurate, correct and complete at all times. We are not responsible for any lapse in the Services, including without limitation, any lapsed domain registrations due to outdated contact information being associated with the domain. Providing false contact information of any kind may result in the termination of your account. For purchasing our services, you may be required to provide government issued identification for verification purposes. Failure to provide the information requested may result in your order being denied.
You agree to be fully responsible for all use of your account and for any actions that take place through your account. It is your responsibility to maintain the confidentiality of your password and other information related to the security of your account.

5. Third Party Products and Services:

5a. Third Party Providers:
We may offer certain third party products and services. Such products and services may be subject to the terms and conditions of the third party provider. Discounts, promotions and special third party offers may be subject to additional restrictions and limitations by the third party provider. You should confirm the terms of any purchase and the use of goods or services with the specific third party provider with whom you are dealing. Please refer to Appendix A to obtain links to the terms and conditions of certain third party providers.

5b. The Company as Reseller or Sublicensor:
The Company does not make any representations or warranties regarding, and is not liable for, the quality, availability, or timeliness of goods or services provided by a third party provider. You undertake all transactions with these third party providers at your own risk. We do not warrant the accuracy or completeness of any information regarding third party providers. The Company is not an agent, representative, trustee or fiduciary of you or the third party provider in any transaction.

5c. Third Party Websites:
The Services may contain links to other websites that are not owned or controlled by us (“Third Party Sites”), as well as articles, photographs, text, graphics, pictures, designs, sound, video, information, and other content or items belonging to or originating from third parties (“Third Party Content”). We are not responsible for any Third Party Sites or Third Party Content accessed through the Services. Third Party Sites and Third Party Content are not investigated, monitored or checked for accuracy, appropriateness, or completeness by us. If you decide to access Third Party Sites or to access or use any Third Party Content, you do so at your own risk and you should be aware that our terms and policies no longer govern. You should review the applicable third party’s terms and policies, including privacy and data gathering practices of any website to which you navigate.

6. Billing and Payment Information:

All payment-due notices will be sent by email. No bills or invoices will be sent by postal mail or fax. Additional features can be added at any time with extra payment. We have No Refund policy, hence kindly pay or add funds in your account after getting all the information related to our services.

6a. Full Payment:
It is your responsibility to ensure that your payment information is up to date, and that all invoices are paid on time. You agree to pay for the Services in advance of the time period during which such Services are provided. Subject to applicable laws, rules, and regulations, at our sole discretion, payments may be applied to outstanding invoices in your billing account.

6b. Funds Balance / Credit Balance:
If you maintain a funds balance / credit balance, we will deduct from the credit balance when you purchase products or services from us. If the credit balance is insufficient for processing the order the order may not be processed. Any negative balance in your account will become immediately payable. If you do not correct a negative balance in your account within 24 hours, we reserve the right to terminate the Services with immediate effect and without any notice.

6c. Taxes:
The prices mentioned for the Services does not include any applicable goods and services tax or any other taxes imposed by any taxing authority, unless otherwise provided. Any applicable taxes will be added to your invoice to be paid by you. All fees are non-refundable when paid unless otherwise stated.

6d. Late Payment or Non-Payment:
Any invoice that is outstanding may result in the suspension or termination of Services and/or account. Access to the account will not be restored until payment has been received. If you fail to pay the fees as specified herein, we may suspend or terminate your account and pursue the collection costs incurred by the Company, including without limitation, any arbitration and legal fees, and any reasonable fees. We will not activate new orders or activate new packages for customers who have an outstanding balance on their account.

7. Price of our Services:

There are several factors that influence the pricing of our services, such as the cost of servers, licenses, hosting fees, prices set by the registry, office maintenance, and more. These factors collectively contribute to determining the overall cost of our services. We are committed to providing support to customers for our services, but it is important to note that we do not make any commitments regarding fixed prices. INDYADOT reserves the right to change prices, monthly payment amounts, or any other charges at any time without notification. It is your sole responsibility to periodically review the prices of our services.

8. Technical issues resulting discrepancies in pricing:

In the event of any technical issues occurring within our server infrastructure or discrepancies in pricing, we hereby assure our clients that we will promptly address and resolve the identified issues. We acknowledge that such issues may arise inadvertently, and we take full responsibility for rectifying them. Consequently, any orders placed during a technical issue or error period will be canceled, and any invoice or billing statement reflecting an erroneous price or charge due to technical issues or errors should not be considered valid or binding. Once the issue has been resolved, the final amount will be recalculated, and the client will be liable to pay the revised and accurate amount only.

9. Termination and Suspension due to non-payment:

All customers are kindly requested to renew their services on or before the due dates to ensure the smooth running of our services. We send emails and reminders for all renewals. However, if a customer fails to renew, their domain and hosting accounts are liable for termination or suspension within 10 days from the renewal date without further notice. Following termination or suspension, services such as domain, websites, emails, etc may be affected and become inaccessible, unavailable.

10. Termination and Suspension due to dormancy of account:

An account is considered dormant if there has been no transaction and/or no active service for a period of at least one month. The term 'transaction' includes new registrations, transfers, or renewals of our services. In such cases, we reserve the right to suspend or terminate the account without prior notice.

11. Liability to Customers for any loss:

Customers shall be liable for any consequential, special, punitive, and/or incidental damages, including loss of profits, legal issues, legal costs, or any costs/expenses arising due to actions of 'Customers'. In the event that a Customer fails to clear the dues for our losses or any costs/expenses, we reserve the right to suspend their account/domain until all dues are cleared.

12. Contact details in account and domain:

It is the full responsibility of customers to provide accurate, current, and complete information in their account and domain, including email addresses, postal addresses, and mobile/telephone numbers. In the event of an abuse issue or the need to contact you, we will use the primary email address and contact number we have on file. It is your responsibility to ensure that the contact information in your account and domains is accurate, correct, and complete at all times.

We may periodically verify your contact information via email, phone call, or any other medium. In case you provide incorrect or incomplete contact information, it may result in the termination of your account and/or suspension/deletion of your domain. You may be required to provide government-issued identification, including Name ID proof and Address ID proof, for KYC verification purposes. Failure to provide the requested information may result in the suspension/deletion of your account and/or domain with no refund policy.

13. Mandatory KYC verification:

At INDYADOT, KYC (Know Your Customer) verification is mandatory. We conduct KYC verification as per guidelines by CERT-IN under Section 70B, IT Act 2000, which can be found at https://www.cert-in.org.in/Directions70B.jsp. Additionally, we adhere to the advisory of the .IN Registry, ensuring accurate and reliable contact information from registrants.

• We will be providing a link to Digio.in (Digiotech Solutions Pvt. Ltd.) for the purpose of eKYC verification. You will input your Aadhar details in Digilocker platform, from where Digio.in would receive information based on your consent to allow Digilocker to share such information, limited to: (1) The last four digits of your Aadhaar, (2) Full Name, (3) Date of Birth, (4) Gender, (5) Address, and (6) Your Photo.
• Digilocker is a part of the National eGovernance Division under the Ministry of Electronics & Information Technology (MeitY), Government of India. The Digital Aadhaar issued within DigiLocker is the same as the eAadhaar issued by UIDAI (https://eaadhaar.uidai.gov.in). DigiLocker has partnered with UIDAI to make it available automatically to its users when they link their DigiLocker account with Aadhaar. This act of issuing an eAadhaar within Digilocker and subsequently Digilocker sharing the information limited to the above points, leads to behaving as a physical KYC. INDYADOT only receives information limited to the above points for the purposes of completing KYC of clients online.
• Digiotech Solutions Pvt. Ltd. is a licensed e-Sign ASP (Application Services Provider) with CDAC, compliant with the guidelines laid down by the Controller of Certifying Authorities (CCA), India and UIDAI, to provide KYC verification service.
• We use third-party providers, such as Digio.in and Digilocker, for KYC verification purposes. By undergoing the KYC verification process, you agree to abide by the Terms of Service and Privacy Policy of Digio.in and Digilocker.
• Also, for safety purposes we suggest you not to divulge the password for your e-mail account to anyone. In case you have to provide your user name and password to our staff, we suggest you to change the password immediately.
• Alternatively, all clients may opt for the offline route for KYC verification, which does not require sharing any details with Digio.in and Digilocker. In this case, clients will be required to provide any three government-issued identification documents, such as Aadhar card, Driving license, Voter ID card, Passport, or PAN card, for name and address proof.
• For Individual verification, we will send you an email link to begin the verification process. This link will verify your identity using DigiLocker's Aadhar OTP method.
• For Company/Business verification, we require a GST Registration Certificate (recommended), Company Incorporation Certificate, or MSME Registration Certificate. Additionally, we also require KYC documentation for one of the Director(s)/Partner(s)/Proprietor(s) of the company.
• Upon completion of the KYC verification process, you give consent to update the contact details in your account/domains based on the verification data.
• If you wish to change the contact details in your account/domains later, you will need to complete the KYC process again for those details.
• If you do not complete the KYC verification process, your account will remain inactive. You won't be able to make payments, register, transfer, or renew any services. Consequently, your account will get locked and you will be unable to log in.

14. Free Email ID with Domain:

INDYADOT offers two free email accounts, each with 100 MB of storage, as an additional add-on facility/benefit with every domain purchase. These free email IDs are provided solely for access via Webmail. If any abuse of the free email service is detected, we reserve the right to suspend the email IDs, domain, and/or account without prior notice. Please note that this add-on facility may be withdrawn at any time, without prior notice, depending on the availability of the email service resources.

Please note: The two free email IDs with 100 MB of storage provided with every domain is being discontinued from 1st August 2024. As of this date, new customers will no longer be able to get the two free email IDs with their domain. For existing customers, the free email service will remain active until 5th January 2025. Please note that support will no longer be available for the discontinued free email service.

15. Using INDYADOT's email service:

By using INDYADOT's Email services, all customers agree that the email service and email servers may experience downtime or temporary issues if there are technical issues in our servers and/or email services. INDYADOT will not be liable for any loss or damage resulting from such technical issues in email services. Hence it is solely your responsibility to maintain backup of your emails. We will make efforts to resolve the problem as soon as possible. In the meantime, we kindly request all customers to understand the situation and bear with us.

16. Hosting, Server, CPU, Bandwidth, Disk Usage:

At INDYADOT, we strive to provide the best services and offer superior facilities at affordable prices. However, we take swift action against any misuse of our services to maintain the integrity of our offerings. We reserve the right to discontinue services or deny access to anyone who violates our Terms and Conditions outlined below, without warning or prior notice. In such cases, any amounts received from the violating party will not be refundable if the account termination is due to a violation of any of the terms and conditions outlined below:

• If any client gives email IDs free of cost to any other person, who is not related to the website owner or the company, INDYADOT has the right to decrease the number of email IDs provided to the company.
• If the allotted email ID space is misused, then we will diminish the space per email ID.
• All disputes are subject to Mumbai jurisdiction only.
• If any client tries to intentionally hamper (Hacking or sending virus) our server in any way, this will also lead to suspension of the account.
• Also, for safety purposes we suggest you not to divulge the password for your e-mail account to anyone. In case you have to provide your user name and password to our staff, we suggest you to change the password immediately.
• For plan details and services provided by INDYADOT, please refer to the website as the most valid reference. Any commitment made to you by our employees over phone/mail or by any other mode, which is not mentioned in our website, then it will not be provided by us.

16a. Permitted CPU and Disk Usage:
Shared hosting space may only be used for web files, active email and content of User Websites. Shared hosting space may not be used for storage (whether of media, emails, or other data), including, as offsite storage of electronic files, email or FTP hosts. We expressly reserve the right to review every shared account for excessive usage of CPU, disk space and other resources that may be caused by a violation of this Agreement or the Acceptable Use Policy. We may, in our sole discretion, reduce the space, terminate access to the Services or remove or delete User Content for those accounts that are found to be in violation of these Terms and Conditions without prior notice.

16b. Bandwidth Usage:
All shared hosting plans come with their respective bandwidth usage limitations, as mentioned in the plan descriptions. If any customer violates the bandwidth policy, we reserve the right to reduce the allotted bandwidth quota or terminate the account without prior notice.

16c. Illegal Use:
In our shared hosting environment, customers are prohibited from running IRC, bots, or clients on servers. Additionally, the following activities are strictly prohibited: Bulk Emailing, Unsolicited Emailing, Newsgroup Spamming, Pornographic content, Weapons content, Copyright / Trademark Infringement content, Warez, Cracks, and Software Serial Numbers. Furthermore, uploading unnecessary audio, video, software, and other large files on our server is not allowed. You may use alternative solutions for such needs. In the event of any illegal activity detected on a particular website, we will terminate the customer's account with immediate effect, without prior notice.

16d. Spam:
In our hosting server, sending unsolicited mail messages, bulk emails, including, without limitation, commercial advertising and informational announcements, is expressly prohibited. Users are not permitted to use our mail server to relay mail without express permission for distributing, advertising, or promoting software or services that encourage or facilitate unsolicited commercial email or spam. Unsolicited commercial advertisements (spam) are strictly forbidden in email IDs and may result in account/domain cancellation without prior notice and without refund.

16e. Backups and Data Loss::
Your use of the Services is at your sole risk. We do not maintain backups of any accounts or the Services purchased by you. You should not rely on the shared hosting environment for backup purposes. It is solely your responsibility to maintain backups of your files and data. We will not be held responsible for any loss of files or data residing on your account. You agree to take full responsibility for all files and data transferred and to maintain appropriate backups of files and data stored on the hosting servers.

17. Trademark-infringing domain names:

If we find that any customer has registered a domain name that infringes upon a registered trademark owned by another company or entity (e.g., amazonaffiliates.in, amazn.co.in, delllaptop.in, vodafoneidea.in, bigbazaarshop.in, facebookfollower.in, instagramfollower.in, googlesearch.in, googleindia.in, whatsappmessage.in, whatsappxxx, etc.), we reserve the right to delete, terminate, or suspend the particular domain and/or suspend the account without prior notice. No refunds will be given in such cases.

18. Domain Anti-Abuse policy:

Malicious use of domain names will not be tolerated. The nature of such abuses creates security and stability issues for the registry, registrars, and registrants, as well as for users of the Internet in general. We have a right to delete/terminate/suspend abusive domain / suspend the account without any notice. No refund will be given in such case. INDYADOT's definition of abusive use of a domain includes, without limitation, the following terms:

• Illegal or fraudulent actions.
• Spam: The use of electronic messaging systems to send unsolicited bulk messages. The term applies to email spam and similar abuses such as instant messaging spam, mobile messaging spam, and the spamming of Web sites and Internet forums.
• Phishing: The use of counterfeit Web pages that are designed to trick recipients into divulging sensitive personal data such as personally identifying information, usernames, passwords, or financial data.
• Pharming: The redirecting of unknowing users to fraudulent sites or services, typically through, but not limited to, DNS hijacking or poisoning.
• Willful distribution of malware: The dissemination of software designed to infiltrate or damage a computer system without the owner's informed consent. Examples include, without limitation, computer viruses, computer contaminant, worms, keyloggers, and Trojans.
• Malicious fast-flux hosting: Use of fast-flux techniques with a botnet to disguise the location of web sites or other Internet services, or to avoid detection and mitigation efforts, or to host illegal activities.
• Botnet command and control: Services run on a domain name that are used to control a collection of compromised computers or "zombies", or to direct distributed denial-of-service attacks (DDoS attacks).
• Trademark infringement: Registering domain name which are having trademark, for eg., amazonaffiliates.in, delllaptop.in, vodafoneidea.in, bigbazaarshop.in, facebookfollower.in, amazn.co.in, instagramfollower.in, googlesearch.in, googleindia.in, etc.
• Registering porn and/or related domain names.
• Publishing or transmitting child pornography.
• Registering domain names with evidently defamatory, libelous, harassing, threatening, child pornographic, racist, homophobic or otherwise illegal content.
• Sale or marketing of products / services in violation of applicable law in the target market, e.g. pharmaceutical products or weapons, etc.
• Illegal Access to Other Computers or Networks: Illegally accessing computers, accounts, or networks belonging to another party, or attempting to penetrate security measures of another individual's system (often known as "hacking"). Also, any activity that might be used as a precursor to an attempted system penetration (e.g. port scan, stealth scan, or other information gathering activity).
• Registering popular/famous businesses/brand, any domain names for which you have received a warning from us.
• Registering domain names similar to any government websites, and/or which has any government scheme names.
• Illegal use of popular/famous businesses/names by registering similar domain.
• Illegal or banned business/names: Registering domain names related to porn, casino, gambling, betting, hacking, card games, lottery, pirated movies/songs/games, any type of piracy, money laundering.

Pursuant to the domain registration agreement, INDYADOT reserves the right at its sole discretion to deny, cancel, or transfer any registration or transaction, or place any domain name(s) on registry lock, hold, or similar status, that it deems necessary:-

• to protect the integrity and stability of the registry,
• to comply with any applicable laws, government rules or requirements, requests of law enforcement, or any dispute resolution process,
• to avoid any liability, administrative, civil or criminal, as well as its affiliates, agents, subsidiaries, officers, directors, and employees,
• per the terms of the registration agreement and this Anti-Abuse Policy,
• to correct any mistakes in connection with a domain name registration. INDYADOT reserves the right to place upon registry lock, hold, or similar status a domain name during resolution of a dispute.

19. Reseller Terms and their client responsibility:

Resellers in the INDYADOT Reseller Program are responsible for handling all billing and technical support for each user signed up by the reseller.

• Shared accounts cannot be utilized for reselling web hosting services to others. If you intend to engage in hosting reselling, you must use a reseller account.
• Resellers must ensure that each of their clients, customers, users, and sub-resellers (collectively referred to as 'Reseller Users') complies with the Terms and Conditions on our website.
• Resellers are responsible for supporting their users, which includes, but is not limited to, providing customer service, billing support, and technical assistance. INDYADOT does not provide support to Reseller Users. If a Reseller User contacts us, we reserve the right to place a hold on a reseller account until the reseller can assume responsibility for the Reseller User. For security purposes, all support requests must be initiated by the reseller on behalf of the Reseller User.
• Resellers are responsible for all content stored or transmitted under their reseller account and for the actions of Reseller Users. INDYADOT may hold any reseller responsible for any actions of their clients that violate the law or this Agreement.
• Resellers shall be liable for any consequential, special, punitive, and/or incidental damages, including loss of profits, legal issues, legal costs, or any expenses arising due to the actions of "Resellers" and/or "Reseller Users". In the event that a Reseller fails to settle outstanding dues for our losses or any expenses, we reserve the right to suspend their account/domain until all dues are cleared.
• INDYADOT is not liable for the actions or omissions of our Resellers. The Reseller hereby agrees to indemnify INDYADOT against any and all claims made by any Reseller User arising from the acts or omissions of the Reseller.
• INDYADOT reserves the right to revise our Reseller Program at any time. Resellers shall constitute their acceptance to all the revisions.

20. Discontinuation of payments and new account signup from foreign clients (non-indian clients):

We regularly update our policy to comply with the rules and regulations of the Government of India and establish policies suitable for our organization to run business in the long run. This terms / notice is to inform about our website policy (dated: 1st July 2021) to discontinue payments and new account signup from foreign clients (non-Indian clients). At present, we will focus on continuing business only with Indian clients.

21. Charges and Fees:

Our products and services typically involve certain charges and tax, which are available at https://www.indyadot.com/charges.html (the "Charges and Fees") and on their respective service pages. By using the Services, you also agree to the Charges and Fees of INDYADOT.

22. Legal Agreements:

The use of the Services is governed by Legal Agreements and terms of service.

• By using the Services, you also agree to INDYADOT's use of your information in accordance with the Legal Agreements: https://domain.indyadot.com/legal/
• .IN Registry terms and conditions for registrants:
  https://www.registry.in/system/files/Terms_and_Conditions_for_Registrants.pdf

23. Privacy Policy:

The use of the Services is governed by our Privacy Policy, which are available at https://www.indyadot.com/privacy.html (the "Privacy Policy"). By using the Services, you also agree to INDYADOT's use of your information in accordance with the Privacy Policy.

24. Grievance Redressal:

Any complaints, abuse, or concerns regarding content, comments, or breach of these terms shall be immediately informed to the designated Grievance Officer via email, signed with an electronic signature, addressed to Mr. Manish Pal ().

Appendix A:

If you purchase a third party product or service from the Company, you agree to this Agreements AND the following terms and conditions of the third party product or service, which are incorporated herein and made a part of this Agreement by reference:

• Comodo SSL: https://ssl.comodo.com/terms
• Google Apps Core Services: http://www.google.com/apps/intl/en/terms/userfeatures.html
• Sectigo WebDNS (Premium DNS). This section shall apply to Sectigo WebDNS Services
  In addition to the terms of this Agreement, Subscriber's use of the WebDNS Services shall be subject to all policies which may be updated from time to time in Sectigo's sole discretion available in:
  https://sectigo.com/uploads/files/WebDNS-SectigoWebSecurityPlatformTermsandConditionsv1.2.pdf.
• Titan Email: https://support.titan.email/hc/en-us/sections/360006033194-Agreements-and-Policies
• Digiotech Solutions Pvt. Ltd.: https://www.digio.in/terms-and-conditions/
• DigiLocker: https://www.digilocker.gov.in/web/about/tos